Terms and Conditions

  1. Booking terms

    To make a reservation you must:

    • Be at least 18 years old
    • Accept these terms and conditions on behalf of all members of your party
    • Accept the responsibility of settling all outstanding balances when you leave

    All our rates include VAT on the current rate at the time of booking and are subject to change without notice.

  2. Advance-purchase bookings

    Our advance-purchase rate offers the best value for money, the main reason for this is that you will pay the full amount when you book and it is non-refundable. It cannot be exchanged for other dates, accommodation, goods or services. So, if you cancel you will still be charged. For this, we strongly recommend taking out holiday insurance.

  3. Flexible-package bookings

    A valid credit/debit card is required at the time of booking, in order to guarantee your reservation. Full payment is required 21 days prior to your arrival via a secure paylink. If you have to cancel your reservation less than 21 days prior to arrival, the full amount of the booking is non-refundable – therefore guests may wish to consider holiday insurance.

    This is the standard policy, however, please be advised that the flexible package bookings can carry varying cancellation policies/payment terms, therefore, please ensure that you read your confirmation clearly.

  4. Price Match Promise

    Price Match Promise is valid for 24 hours after you have booked with us. The product on a third-party site must be identical to the product on our site (comparable room, arrival date, length of stay, number of people etc), as well as quoted in Pounds Sterling and inclusive of all taxes. We’re unable to offer price matching if you’ve used a discount code, if you’ve used or are purchasing a voucher, if you’ve used a log-in to access rates, or if a special rate is applicable when linked to another purchase. The product must be in stock and available to purchase and is non-transferable.

    Price Match Promise applies to individual hotel bookings only. It is not applicable to dining, activities or other on-site facilities, nor is it available on group bookings contracted to over 3 rooms. This offer is subject to availability and can be withdrawn at any time. If you have pre-paid your reservation, any price match difference will be placed as a credit on your room account. No cash refund will be given.

  5. Special packages

    In addition to these terms and conditions mentioned above, some special packages (e.g. Christmas and New Year etc) may have additional terms attached to them, these will be displayed at the time of booking, and they’ll form part of your contract.

    Even if we have given you confirmation, we still have the right to refuse or change any booking. On the rare occasion that this might happen, we would notify you as soon as possible.

    You would then have the choice to accept our changes, change your booking to another hotel we operate, change to an alternative date, (although we can’t guarantee that the price will be the same, and if it’s more, you’ll need to make up the difference) or you can cancel your booking.

    If you do cancel because we have made a change, you’ll be refunded any money you have paid in advance of your stay, although we would not be liable for anything beyond that without written confirmation prior to cancelling.

    What is included in your package?

    Your package may contain several included items, such as breakfast, dinner. These will be detailed at the time of booking, and you’ll need to make a reservation for these items (apart from breakfast) so you can be sure to take full advantage of what is included. There is no refund for unused components of your package.

  6. Force Majeure

    Sonas Hospitality Ltd (Knipoch), Sonas Hospitality Ltd (Duisdale and Toravaig) and Sonas Hospitality Lyd (Skeabost) shall not be liable for any failure during this agreement if the same shall arise out of a force majeure event. This shall include without limitation denial of service or similar attacks, failure of infrastructure, Government intervention, travel restrictions, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockout, terrorist attacks or industrial action affecting the Sonas Hospitality Ltd (Knipoch), Sonas Hospitality Ltd (Duisdale and Toravaig) and Sonas Hospitality Lyd (Skeabost).

  7. Smoking policy

    Smoking is prohibited by law in any of the bedrooms or public areas within any of our hotels. The management reserves the right to cancel the reservation of any guest without notice if a guest ignores the non-smoking policy. Guests will be liable for a charge up to £300 if found smoking within any of our hotels

  8. Dog policy

    We accept well-behaved dogs, on a request-only basis, chargeable at £25 for up to 2 pets per night. For full details of our dog policy, see below:

    • Maximum of two dogs per room.
    • £25 per night for up to 2 dogs which includes their own comfortable dog bed and water bowl.
    • We kindly ask that dogs are not left unattended for long periods of time in hotel bedrooms.
    • At Skeabost our Garden rooms are dog friendly – please ask at time of booking for availability.
    • Dogs are also welcome to join their owners for lunch and dinner in the Casual dining room.
    • At Duisdale many of the rooms are dog friendly – please ask at time of booking for availability.
    • Dogs are not permitted in the lounge or restaurant but are welcome to join you for breakfast, lunch or dinner in the Chart Room.
    • In the interests of safety for your dog and local wildlife, please keep your dog on a lead at all times, especially close to local livestock.
    • Finally, please note that owners are responsible for any charges incurred following the unfortunate circumstance of any damage sustained or industrial cleaning requirements.
  9. Other terms

    All details are correct at time of going to print as of 7th July 2023. Any confirmed bookings made prior to this date would be subject to our previous terms and conditions applicable at time of booking. We reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites, email campaigns, or otherwise at any time.

    Under the Hotel Proprietors Act, persons under the age of 18 must be accompanied by an adult.

    Images shown on our website and other marketing materials are representative of the bedrooms, bathrooms and public areas available at our hotels. However, even our rooms that are within the same room type tend to differ slightly so your room might be different to the ones that are shown.

    We accept no liability if any of your personal belongings or those of your party are lost and/or damaged within the hotel. If the property of the resort is deliberately or negligently damaged by you or any member of your party, you’ll be fully responsible for the repair or replacement of the property in question.

    We have some house rules and policies for the consumption of alcohol, to ensure that Sonas Hospitality can operate as a licensed premise. We ask that all our guests familiarise themselves and adhere to our house rules and policy for the sale of alcohol, regulated under the Licensing Act (Scotland) 2005. You will find these rules clearly displayed in all our bar areas.