SONAS HOSPITALITY

To make a reservation you must:

• Be at least 18 years old
• Accept these terms and conditions on behalf of all members of your party
• Accept the responsibility of settling all outstanding balances when you leave

All our rates include VAT on the current rate at the time of booking and are subject to change without notice.

Sonas Hospitality reserves the right to pre authorise credit or debit cards prior to arrival to verify validity and sufficient funds.

Where payment is required prior to arrival, guests will receive a secure payment link. Failure to complete payment within the timeframe provided may result in cancellation of the reservation

If a guest fails to arrive on the scheduled arrival date without cancelling in accordance with the applicable cancellation policy, the booking will be treated as a no show and the full value of the booking may be charged.

The Sonas Secret Saver rate requires full payment at the time of booking.

This rate is non refundable, non transferable and cannot be amended once confirmed. If the reservation is cancelled or amended, the full amount paid will be retained.

Guests are strongly advised to obtain appropriate travel insurance.

A valid credit or debit card is required at the time of booking to guarantee your reservation.

Full payment must be made prior to arrival via secure payment link in accordance with the cancellation terms applicable to the hotel booked.

If a reservation is cancelled within the applicable cancellation period, the full value of the booking will be charged and is non refundable.

Cancellation and prepayment requirements vary depending on the hotel booked.

Duisdale House Hotel and Toravaig House Hotel

• Full payment required 5 days prior to arrival
• Cancellations within 5 days of arrival are non refundable

Skeabost House Hotel

• Full payment required 7 days prior to arrival
• Cancellations within 7 days of arrival are non refundable

Knipoch House Hotel

• Full payment required 3 days prior to arrival
• Cancellations within 3 days of arrival are non refundable

Certain promotional rates or packages may carry alternative terms, which will be displayed at the time of booking and within the booking confirmation.

The Price Match Promise is valid for 24 hours after booking directly with Sonas Hospitality.

The competing rate must be identical in all respects, including:

• Hotel and room type
• Stay dates and length of stay
• Number of guests
• Package inclusions
• Quoted in Pounds Sterling including all taxes

Price matching does not apply where:

• Discount codes have been used
• Vouchers have been applied
• Rates require membership or login access
•  The rate forms part of a bundled offer

The alternative rate must be publicly available and bookable at the time the claim is made.

The Price Match Promise applies only to individual bookings of up to three rooms. For prepaid reservations, any verified difference will be applied as credit to the guest room account.

Certain packages including Christmas, New Year or seasonal offers may carry additional terms and conditions which will be communicated during the booking process and will form part of the booking contract.

Packages may include breakfast, dinner or additional services.

Guests are responsible for making reservations for included dining experiences where required. Unused package components are non refundable and cannot be exchanged for credit or alternative services.

Sonas Hospitality reserves the right to cancel any reservation suspected to be fraudulent, including bookings made using stolen payment details or with the intention of reselling the reservation.

Additional identification or payment verification may be requested prior to arrival. Failure to provide satisfactory verification may result in immediate cancellation.

Guests are responsible for ensuring sufficient time is allowed for travel.

Sonas Hospitality cannot be held responsible for missed arrivals due to travel disruptions including severe weather, ferry cancellations, road closures or flight delays.

Standard cancellation terms will apply, unless otherwise agreed at the discretion of the hotel. Guests are strongly advised to obtain comprehensive travel insurance.

Where parking facilities are provided, vehicles are parked entirely at the owner's risk.

Sonas Hospitality accepts no liability for theft, loss or damage to vehicles or their contents.

Where electric vehicle charging facilities are available, guests use these at their own risk and must follow all operating instructions.

Sonas Hospitality reserves the right to refuse accommodation or terminate a stay without refund where a guest behaves in a manner that is abusive, disruptive, illegal, unsafe or damaging to property or the reputation of the hotel.

Guests must comply with all reasonable instructions from hotel staff and with all applicable laws including licensing regulations relating to alcohol consumption.

Smoking and vaping are strictly prohibited in all bedrooms and indoor public areas.

Where evidence of smoking is found, a cleaning charge of up to £300 may be applied.

Well behaved dogs are welcome by prior arrangement only.

A charge of £25 per dog per night applies for up to two dogs per room.

For full details of our dog policy CLICK HERE

Guests will be responsible for any damage caused to hotel property by themselves or members of their party.

Repair or replacement costs may be charged to the payment card used to guarantee the reservation.

Under the Hotel Proprietors Act 1956, the hotel's liability for loss or damage to guest property is limited unless such loss arises from proven negligence by the hotel.

Guests are responsible for ensuring their personal belongings are properly secured.

Guests agree not to initiate a payment chargeback without first contacting the hotel to resolve the matter.

Where a chargeback is initiated in breach of these Terms and Conditions, Sonas Hospitality reserves the right to recover the outstanding amount including administrative and legal costs.

Where reservations are made through online travel agencies or third party travel agents, additional terms of the booking provider may apply.

In the event of any discrepancy, the terms within the booking confirmation will prevail.

While every effort is made to honour confirmed reservations, circumstances may arise where the hotel cannot provide the booked accommodation.

In such cases Sonas Hospitality reserves the right to relocate guests to alternative accommodation of a similar or higher standard within a reasonable distance.

Where relocation is required, Sonas Hospitality will arrange the alternative accommodation and cover any difference in room rate for the first night where applicable.

Except for the provision of alternative accommodation, Sonas Hospitality shall not be liable for additional expenses or consequential losses.

Images displayed on websites or marketing materials are representative only.

Rooms within the same category may vary slightly in layout, furnishings and décor.

Sonas Hospitality reserves the right to amend or update these Terms and Conditions at any time.

Bookings confirmed prior to amendments will remain subject to the Terms and Conditions in force at the time of booking.

Guests must comply with the Licensing (Scotland) Act 2005 and all hotel policies relating to the sale and consumption of alcohol.

These Terms and Conditions and any contract arising from them shall be governed by and interpreted in accordance with the laws of Scotland.

Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.